JOY · Your information
Privacy Notice
How we handle the information you share, the choices you have and how to contact us about your privacy.
Last updated:
1. Who we are
JOY is a beverage brand of NAM VIET FOODS AND BEVERAGE JOINT STOCK COMPANY in Vietnam. This notice covers personal information handled through this website and our product, catalogue and distribution enquiries.
The company address and privacy contact are provided below. External services you choose to visit have their own privacy notices.
994/1C, Nguyen Thi Minh Khai Street, Tan Dong Hiep Quarter, Ho Chi Minh City, Vietnam2. Information we collect
You can browse the public website without creating an account. When you contact us, we collect the details you submit. Required fields are marked with an asterisk; other information is optional. Distribution enquiries also require a company name.
Please share only information relevant to your request. Do not send payment-card details, identity documents, health information or personal information about other people unless necessary and you are entitled to share it.
| Category | Information | Purpose |
|---|---|---|
| Enquiry essentials | Name, email, country, enquiry type, message and company for distribution. | Respond to and direct your request. |
| Optional details | Phone, business type, company, market, website, channels and expected volume. | Understand your business context. |
| Product interests | Selected product IDs, families and details in your message. | Identify relevant drinks. |
| Request records | Enquiry reference, privacy acknowledgement and revision, source page and preferences. | Handle enquiries and respect choices. |
| Optional campaign data | Impressions, clicks and allowed attribution when enabled and accepted. | Understand campaign interactions. |
| Technical information | Connection/request information used by servers or enabled security services, which may include IP and browser information. | Deliver and protect the website. |
3. How we use information
We use enquiry details to understand your request, identify relevant products and markets, respond to you and maintain related business communication. Optional business information helps us understand the context you choose to share.
Necessary technical information supports website delivery, security, abuse prevention, duplicate-submission checks and troubleshooting. We also keep records of enquiry handling, privacy acknowledgements and preferences.
Optional campaign measurement runs only after you allow it and the relevant campaign has tracking enabled. Sending an enquiry does not, by itself, mean agreement to unrelated marketing.
4. Grounds for processing
The grounds depend on the purpose and applicable law. They may include consent, steps you request before entering a contract, performance of a contract, legal obligations and legitimate interests where recognised by applicable law.
Enquiry processing responds to the request you initiate. Necessary security protects the website and its users. Optional campaign analytics depend on your choice. A privacy acknowledgement records that you were given this notice; it is not blanket consent to every use of your information.
Where consent is the ground for processing, you may withdraw it without affecting processing lawfully carried out before withdrawal. Contact us for the grounds applicable to a particular use of your information.
6. Who may receive information
Access to enquiry information is limited to people who need it to respond to or support your request. Depending on enabled services, technical providers may support hosting, enquiry notifications, business communication, record management and abuse prevention.
Information may also need to be disclosed where required by applicable law or a valid request from a competent authority. We do not sell enquiry contact details. Contact us for information about the providers or recipients relevant to your enquiry.
7. International processing
JOY operates from Vietnam. If you contact us from another country, your information may be processed in Vietnam. Other processing locations depend on the services used to handle the website and your enquiry.
Countries can have different data-protection rules. Contact us for information about the locations and transfer arrangements relevant to your request. International processing remains subject to the requirements of applicable law.
8. How long information is kept
Retention depends on the purpose, whether an enquiry is active, any continuing business relationship, applicable recordkeeping obligations and the need to establish or defend legal claims. Records may also be needed to document the handling of a privacy request.
Different records can have different retention periods. Browser preferences remain until changed or cleared; the confirmation cookie expires after 10 minutes. Enquiry records, security records and backups depend on the relevant operational and legal requirements. Contact us for retention information applicable to your enquiry.
9. Your rights and requests
Depending on applicable law, you may have rights to know about processing, access or obtain a copy of information, correct inaccuracies, request deletion, restrict or object to processing, withdraw consent and receive or transfer information in a portable format where applicable.
You may raise a concern with JOY or complain to a competent data-protection authority. Rights may be subject to legal conditions and exceptions, including recordkeeping obligations.
Email info@vinut.com.vn with the subject "JOY privacy request", or use our Contact page. Describe your request and include an enquiry reference if available. We may need proportionate information to verify identity. Do not send identity documents unless requested through an appropriate channel. Requests are handled within the period required by applicable law.
10. Security and automated processing
Website safeguards include access controls, request validation and measures against abusive submissions. No website or electronic communication method can guarantee absolute security. Contact us if you believe your information has been exposed or misused, without sending further sensitive information.
The enquiry flow may validate and route requests automatically. It does not use enquiry submissions to make solely automated decisions with legal or similarly significant effects about you.
11. External services and children
If you contact JOY through WhatsApp or another external service, that service may process information under its own terms and privacy notice. Review those terms before sharing information.
The enquiry forms are intended for product and business communication. Please do not submit children's personal information. Contact us if you believe a child's information has been submitted so the request can be reviewed.
12. Updates and contact
We may update this notice when the website, data practices or applicable requirements change. The revision date at the top identifies the latest version of this text. Material changes will be communicated separately where required by law.
Send privacy questions and requests to info@vinut.com.vn, use the JOY Contact page or write to the company address below.