Website Terms

1. About JOY and these terms

JOY is a beverage brand of NAM VIET FOODS AND BEVERAGE JOINT STOCK COMPANY in Vietnam. These terms explain the use of the public JOY website, its product catalogue and enquiry features. The company address and contact options appear below.

These website terms are separate from any quotation, purchase contract or distribution agreement. They do not, by themselves, create a sales contract, agency, franchise or exclusive distribution arrangement.

2. An information and enquiry website

The website helps visitors discover JOY drinks, read brand content and contact the team about products, catalogues and distribution opportunities. It does not provide online checkout, accept orders or collect payments.

Public pages are not a binding offer to supply a product in every country, at a particular price or by a particular date. Product availability and commercial arrangements require direct confirmation with JOY.

3. Product information and labels

Product names, images, pack formats and descriptions help identify the collection. Ingredients, allergens, nutrition information, storage instructions, shelf life, documentation and availability can differ between products, formats, production batches and destination markets.

Before making a purchasing, importing or consumption decision, check the actual product label and request current information for the exact product and intended market. Packaging images may reflect a particular format or market; they are not a substitute for the label on the product supplied.

Do not assume that a statement, document or certification shown for one product applies to every JOY drink. Any applicable documents and market requirements should be checked for the selected product.

Product information and quality · Explore the collection

4. Enquiries and commercial confirmation

When contacting JOY, provide accurate information and enough context for the team to understand your request. Share only information you are entitled to disclose. Required form fields are marked; optional fields help provide additional context.

A submission reference or confirmation message acknowledges receipt of an enquiry. It does not confirm stock, a quotation, an order, approval as a distributor or an obligation to enter a commercial relationship.

Prices, minimum quantities, packaging, payment, delivery, trade terms and any territorial rights are confirmed separately by authorised representatives in the applicable written commercial documents. Do not send payments through this website or payment-card information in an enquiry.

5. Website content and brand materials

JOY names, logos, packaging artwork, photographs, text and other materials may be protected by intellectual-property rights belonging to JOY, the company or their respective rights holders. Visiting the website does not transfer those rights.

You may view public pages and use information to evaluate products or make a genuine enquiry, subject to applicable law and any stated permissions. Where a download is offered, follow the conditions provided with it and retain relevant source or ownership notices.

Ask JOY before using logos, packaging artwork, photographs or editorial content in advertising, resale materials or another public publication unless you already have the necessary permission or applicable law allows that use. Do not imply official endorsement, partnership or exclusivity without authorisation.

6. Responsible use of the website

Use the website lawfully and respect other people and their rights. Do not submit fraudulent or misleading enquiries, impersonate another person, send unlawful or abusive content, introduce malicious code or interfere with the website.

Do not attempt unauthorised access to CMS accounts, non-public data or security controls, or deliberately overload the service. You remain responsible for the information you choose to submit and your authority to share it.

7. External links and services

Some links lead to services outside the JOY website, including WhatsApp and third-party policy pages. Those services operate under their own terms and privacy notices. Review them before sharing information or using their services.

A link is provided for the context stated on the page. It does not, by itself, mean JOY endorses all information, products or services on the external website.

8. Privacy and cookie choices

Our Privacy Notice explains how website and enquiry information is handled and how to raise a privacy request. Our Cookie Notice explains browser storage and optional campaign analytics.

Browsing the website or submitting an enquiry is not consent to optional analytics or unrelated marketing. Use the cookie preference control to review optional analytics choices. A privacy acknowledgement is separate from acceptance of commercial terms.

Privacy Notice · Cookie Notice

9. Accuracy, availability and corrections

Website information may need correction or updating. If you identify a possible error, contact JOY with the relevant page or product so it can be checked. Request current confirmation before relying on information for a specific transaction.

Access may be interrupted by maintenance, technical issues or circumstances affecting the service. Website updates do not, by themselves, amend an existing written commercial agreement or remove rights provided by applicable law.

10. Responsibility and mandatory rights

These terms describe an informational website and do not replace the responsibilities or remedies that apply under law or a separate agreement. Nothing here excludes or restricts rights, warranties, remedies or liability that cannot lawfully be excluded or restricted.

In particular, these terms are not intended to exclude responsibility for fraud, fraudulent misrepresentation, death or personal injury where exclusion is unlawful, or any other liability that applicable law requires to remain. They do not remove a right to raise a complaint or seek a lawful remedy.

Any responsibility relating to a specific supply or distribution arrangement must be considered under the relevant agreement and applicable law, not assumed from general website text.

11. Changes and applicable requirements

We may revise these website terms to reflect changes to the website or applicable requirements. The revision date identifies this version. A later website update does not automatically rewrite an earlier signed agreement.

Applicable mandatory laws remain relevant, including any consumer protections that apply to a particular situation. These website terms do not impose a universal exclusive court, arbitration arrangement or choice of law for every international visitor. Any separate commercial agreement may address those matters subject to applicable law.

12. Questions, concerns and related information

For questions about these website terms, product information or a possible website error, use the JOY Contact page. Include the relevant page link and enough detail to explain the concern, without sending unnecessary sensitive information.

For privacy requests, use the contact details in our Privacy Notice. Sales, delivery and payment information pages provide additional background; the applicable commercial documents confirm the details of a particular transaction.